Privacy Policy

1. Introduction

Cape Town Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at capetown-plumbing.co.za.

2. Information We Collect

We collect information that you provide directly to us when you:

• Request a quote for plumbing services
• Apply to become a service provider
• Contact us via email, phone, or WhatsApp
• Subscribe to our newsletter or communications

This information may include your name, email address, phone number, physical address, location information, and details about your plumbing needs or services offered.

3. How We Use Your Information

We use the information we collect to:

• Connect you with verified plumbing service providers in your area
• Process and respond to your quote requests
• Evaluate and onboard service provider applications
• Send you service-related communications and updates
• Improve our services and user experience
• Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Your quote requests are shared with verified plumbers in your area to enable them to provide quotes and services
• Lekker Network: We are part of the Lekker Network ecosystem and may share information with other Lekker platforms to provide integrated services
• Service Partners: Third-party service providers who assist us with email delivery, analytics, and other business operations
• Legal Requirements: When required by law or to protect our rights and safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, social media platforms, and lekker.network). We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@lekkerplumbers.co.za
• Phone (Customers): 081 373 6362
• Phone (Providers): 081 373 6362
• Website: capetown-plumbing.co.za

11. Information Officer

For POPIA-related inquiries, you may contact our Information Officer via the contact details above.